BBVA Compass in 225 North Hampton Road

Customer Reviews about BBVA Compass:

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  Worst customer service . They refused to open accounts without knowing the proper protocol and asking toooo many personal questions . Avoid this branch they are rude and unprofessional . I directly went to Wells Fargo at Tom Thumb and was helped instantly , I walked out with a debit card and no issues or racial profiling . Ms Valdez and branch manager have no ethics or professional manners. Their ATM never works anyways and they say they are all manages but they are not . :P
  By natalie soto, July 12, 2017
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  WHY DO THEY HAVE AN ATM MACHINE AND IT NEVER WORKS?????????? ARE THEY TRYING TO COLLECT ON THOSE ATM FEES WE HAVE TO PAY FOR USING OTHER ATMs INSTEAD OF THE ONE AT THE ACTUAL BANK? MY GOODNESS, YOU HAVE MILLIONS OF $$$ AS AN INSTITUTION, SIMPLY BUY AN ATM MACHINE THAT ACTUALLY WORKS FOR A CHANGE. ONE DAY IT WORKS, ONE DAY IT DON'T, WHAT THE HELL???? DEFINITELY AN INCONVENIENCE TO THE CUSTOMER AS WE GO TO OUR BANK'S ATM IN ORDER AVOID A DOUBLE CHARGE, ONE FROM THE ATM AND ONE FROM BBVA! IT'S NOT LIKE THERE IS A BBVA BANK IN EVERY 10-20 MILES LIKE THE OTHER MAJOR BANKS, GIVE US A BREAK BBVA, STEP YOUR GAME UP WITH THAT ANCIENT ATM MACHINE. I DON'T PERSONALLY BLAME THE EMPLOYEES AT THE BRANCH BUT THE PEOPLE UP TOP TO EVEN ALLOW THIS TO BE AN ISSUE. BUT I WILL BLAME THE BRANCH MANAGER FOR NOT DOING WHATEVER IT TAKES TO GET THAT 1943 ATM MACHINE OFF THEIR PREMISES. LOL RIDICULOUS, BUT I LOVE THE STAFF, THEY ARE WONDERFUL!
  By jermaine walker, April 16, 2017

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